Terms and Conditions
AVAILABILITY AND DELIVERY
Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process. We do not offer international delivery at this time, but we will update our site if we can offer this service in the future.
Unless otherwise stated on our site, we have a few turnaround options (depending on the product and quantity) - 1 working day, 2 working days, 3-4 working days. This relates to production time and does not include the delivery day. We use DPD to deliver all Products and these are sent on a Next Day Service excluding Inverness, Highlands, Northern Ireland, Isle of Man, Isle of Wight, Paisley and Aberdeen which will be delivered on a Two Day Service. The turnaround dates are estimates and cannot be guaranteed.
Working days are Monday to Friday, excluding UK Bank Holidays. Any orders placed after 5pm on a working day will start the process 9am the next working day. All orders are booked for collection the next day from your order and usually booked next working day. Please follow tracking email for more accurate timeline on your order.
All Products will require signature upon delivery. If anyone other than the intended recipient signs for the Product and the Product is subsequently not delivered to the intended recipient, we will incur no liability provided that the Product was delivered to the address provided by you as part of your order. Photos of the products may be taken along with GPS tracking with location and time stamp on the delivery note.
Delivery is complete once the Products have been unloaded at the address for delivery set out in your order and signed for.
An individual part is classed as a stand-alone product that may be sold in packages (e.g. in 1000 leaflets an individual part is 1 leaflet). We use our best efforts to deliver all parts to you in one package, but from time to time we may be unable to do so. In that circumstance we will update you by email and will arrange for separate deliveries.
Where delivery is delayed due to exceptional circumstances or a Force Majeure Event, we will process the delivery as soon as we reasonably can and will keep you updated regarding this by email. We will have no liability to you in that circumstance.
Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us and we will hold these for 5 working days. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address. If you have not contacted us regarding re-despatch within 5 working days, we may recycle the Products at our option and you will need to place a new order with us if the Products are still required.
NON-DELIVERY
You must notify us within 7 days of the date that the Products were dispatched of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action. You should notify us by email at print@yellowslatedesign.com.
The earliest date we can claim against shipping company for non-delivery is 30 working days from the date of despatch. We cannot process a reprint or refund before this time.
Once you have notified us in accordance with paragraph, we will send you a form to complete and return to us. Once the form is received we will either redeliver Products (or re-printed Products) to you at no further cost or expense to you or offer a refund.
QUANTITIES
All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you. However, you acknowledge that variations in respect of quantities are inherent within the printing industry.
Our liability in respect of shortages are as follows:
Quantities ordered, No credit awarded, refund calculated on a pro rata basis.
25-100, Shortage of up to 5%, Shortage of between 6% to 20% inclusive.
101-1000, Shortage of up to 5%, Shortage of between 6% to 7% inclusive.
1001-5000, Shortage of up to 3%, Shortage of between 4% to 7% inclusive.
5001& over, Shortage of up to 2%, Shortage of between 3% to 4% inclusive.
All refunds or re-prints shall be issued within 7 working days from the date of notification of an incorrect quantity.
All overages may be kept by you at no additional cost.
QUALITY
If product is damaged please notify us within 7 days or receiving the order by email at print@yellowslatedesign.com.
The images of Products and template designs on our site are for illustrative purposes only.
You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.
We cannot be held responsible or liable for colour variance on an order that has been printed with us, regardless of when it was printed. However, if you are not happy with the Product that you have received, we may at our discretion offer a reprint or a refund. We are not liable to offer both. Please contact us by email at print@yellowslatedesign.com if you wish to discuss this further with us.
Please be aware there is also a 0.5mm off centre tolerance for trimming on some Products - for business cards, for example, the tolerance on trimming is 1mm.
The packaging of your Products may vary from that shown on images on our site.
If you wish to add any additional finishing tolerances, you can do so when completing your order process using our site. If the additional finishing tolerances are at an additional cost, these will be set out on our site.
RISK AND TITLE
The Products will be at your risk from the time of delivery. Ownership of the Products will pass to you on delivery.
PRICE AND PAYMENT
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. We sell a large number of Products through our site and it is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and will notify you. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Products and refund you any sums you have paid.
Prices include delivery and VAT unless the Product is generally zero-rated for VAT (this will generally depend upon which Product you order from us). In this case, we will contact you if VAT becomes payable. If you do not wish to proceed with the order and pay VAT, you may cancel the order and we will issue a full refund to you.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
You may pay for Products using any debit or credit card.
If you have been quoted for a bespoke price please note this quote is subject to change after 30 days from the date specified on the quote
Please note that voucher/discount codes cannot be used against a quote.
OUR REPLACEMENT POLICY
If you believe that a Product is defective, we may request that you return the product for our examination.
Our liability in respect of misprints are as follows;
Quantities ordered, No credit awarded, refund calculated on a pro rata basis.
25-100, Shortage of up to 5%, Shortage of between 6% to 20% inclusive.
101-1000, Shortage of up to 5%, Shortage of between 6% to 7% inclusive.
1001-5000, Shortage of up to 3%, Shortage of between 4% to 7% inclusive.
5001& over, Shortage of up to 2%, Shortage of between 3% to 4% inclusive.
All refunds or re-prints shall be issued within 7 working days from the date of notification of an incorrect quantity.
All overages may be kept by you at no additional cost.
OUR LIABILITY
Subject to paragraph below, our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs).
We do not exclude or limit in any way our liability:
for death or personal injury caused by our negligence;
under section 2(3) of the Consumer Protection Act 1987;
for fraud or fraudulent misrepresentation; or
for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability for:
any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time; or
any indirect or consequential loss or damage of any kind however arising, even if foreseeable.
Except as expressly stated in these terms and conditions, we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
CLAIMS
Claims for damage, shortages or non-delivery must be advised by telephone at email at print@yellowslatedesign.com within 14 days from the date that the Products were despatched.
We shall not be liable in respect of any claim unless we are notified in accordance except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.
WRITTEN COMMUNICATIONS
When using our site, you accept that communication with us will be by electronic means only. We will contact you by e-mail or provide you with information by posting notices on our site, in accordance with our Privacy Policy. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action;
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks; and
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.